If the Purchaser wishes to return non-defective unused goods this must be done within 14 days of the purchase. The Company must be contacted by either telephone or email and a returns number will be issued, without a returns number the goods will not be accepted back into stock. We would also recommend you use a "registered service" ie: Royal Mail Business Post or similar courier (or a pallet delivery service, if this is how the item arrived) as goods will not become our responsibility until signed for by a member of our staff.
You the customer are liable for the cost and safe return of the goods irrespective of the stipulated return period. A full refund less the original list postage cost (£60 per unit and/or shipment. Pallet deliveries may be higher) will then be credited to the original method of payment.
All returnable items must be in "as-new" condition, with complete and undamaged packaging. Refunds for returned goods will be made at the price at which the goods were purchased. Any courier charges incurred by iXus Distribution Ltd for the return of goods will also be deducted from the refund amount.
If goods have been used or the packaging incomplete or damaged a partial refund will only be issued, with an amount to be deducted to reflect diminished value of the goods minus any return shipping costs.
All sales are trade sales and are refundable at our discretion.